Terms of service
TERMS AND CONDITIONS
Last updated: 13 September 2026
1. ABOUT US
The Hills Europe online store at https://shop.hills-europe.com is operated by:
Euro Premium d.o.o.
Trading name: Hills Europe
Registered address: Lumbarda 8b, 20263 Lumbarda, Croatia
OIB: 91728704667
EU VAT ID: HR91728704667
Statistical registration number (MB): 06289916
Court registration number (MBS): 090055084
Registered court: Commercial Court in Dubrovnik
Share capital: EUR 2,500.00, fully paid
Managing Director: Roko Barčić
Email: sales@hills-europe.com
Telephone: +385 91 524 8769
In these terms, “we”, “us” and “our” refer to Euro Premium d.o.o., trading as Hills Europe.
These terms govern consumer purchases from our online store and use of our website. Separate terms may apply to wholesale transactions where expressly agreed.
2. YOUR INFORMATION AND ACCOUNT
You must have legal capacity to enter into a purchase contract. Information provided when ordering must be accurate and complete.
If you create an account, keep your access details secure and contact us if you suspect unauthorised use.
3. PRODUCTS
Product descriptions, specifications, prices and available options are displayed on the relevant product pages.
Screen settings and lighting may affect how colours appear. This does not limit your right to receive goods that conform to the description and agreed specifications.
Follow the supplied installation, operating and safety instructions. Contact us if you need assistance before installing or using a product.
4. PRICES AND PAYMENT
Prices are displayed in euros and include applicable VAT.
Delivery charges are additional unless expressly stated otherwise. The total payable, including applicable taxes and delivery charges, is displayed before you submit an order.
We may change prices for future purchases. Changes do not affect an order already accepted.
Available payment methods are displayed at checkout. Payment is processed through the payment providers offered there.
5. ORDERS AND CONTRACT FORMATION
Before submitting an order, you can review your products, delivery details and total price.
Submitting an order creates an obligation to pay if the order is accepted. An automated acknowledgement confirms receipt of your order and does not, by itself, constitute acceptance.
The purchase contract is formed when we expressly confirm acceptance by email or send a dispatch confirmation, whichever occurs first.
If we cannot accept your order, for example because a product is unavailable or there is an obvious pricing error, we will contact you and refund any payment taken for the unaccepted order.
We will not substitute a product or increase the agreed price without your consent. Your statutory cancellation and withdrawal rights remain unaffected.
6. SHIPPING AND DELIVERY
Delivery destinations, charges and estimated times are described in our Shipping Policy:
https://shop.hills-europe.com/policies/shipping-policy
Products identified as oversized are currently available for delivery within Croatia only.
Delivery estimates are not guarantees. Unless another delivery period is agreed, goods will be delivered without undue delay and no later than 30 days after the contract is concluded.
If delivery is delayed or a parcel is missing, contact us so we can investigate. Your statutory rights concerning late or failed delivery remain unaffected.
For delivery arranged by us, the risk of loss or damage remains with us until you or a person nominated by you, other than the carrier, physically receives the goods.
7. WITHDRAWAL, RETURNS AND REFUNDS
Consumers generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to statutory exceptions.
Notify us of your decision before that period expires. You must send the goods back without undue delay and no later than 14 days after notifying us, unless we have offered to collect them.
Our Return and Refund Policy explains the procedure, return costs, refund timing and model withdrawal form:
https://shop.hills-europe.com/policies/refund-policy
For change-of-mind withdrawals, you bear the direct return costs as disclosed before purchase. For oversized products delivered within Croatia, the estimated maximum return courier cost is approximately EUR 50 per parcel.
This does not affect our responsibility for necessary return costs relating to defective or incorrectly supplied goods.
8. DEFECTIVE GOODS AND WARRANTIES
You have statutory rights concerning defective or non-conforming goods, including a minimum two-year legal guarantee under applicable EU consumer law.
Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction or termination of the contract and a refund.
Contact sales@hills-europe.com with your order details and a description of the issue. Photographs may help us assess it, where available.
Any additional commercial warranty, including a Lifetime Warranty on selected products, is governed by the warranty terms supplied for that product. Commercial warranties do not replace or restrict statutory rights.
9. CONSUMER COMPLAINTS
You may submit a written complaint by email to sales@hills-europe.com or by post to Euro Premium d.o.o., Lumbarda 8b, 20263 Lumbarda, Croatia.
We will acknowledge receipt without delay and provide a written response within 15 days of receiving your complaint, stating whether we accept its merits.
10. PRIVACY AND SHOPIFY
Our handling of personal information is explained in our Privacy Policy:
https://shop.hills-europe.com/policies/privacy-policy
Our store is hosted on Shopify. Your purchase contract is with Euro Premium d.o.o., not Shopify.
Shopify’s processing of personal information is also explained in its Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
11. WEBSITE USE AND INTELLECTUAL PROPERTY
Website content, photographs, logos and other materials belong to their respective owners and are protected by applicable intellectual property laws.
You may use the website for lawful browsing and purchasing. You must not misuse it, introduce malicious software, access accounts without authorisation or infringe another person’s rights.
Links to third-party websites are provided for convenience. Review their terms and privacy policies when using them.
12. LIABILITY
Our responsibility is governed by applicable law. Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, or any mandatory consumer rights.
We do not guarantee uninterrupted website availability. Any interruption does not remove our obligations concerning accepted orders.
13. APPLICABLE LAW AND DISPUTES
These terms are governed by Croatian law. Where you are entitled to mandatory consumer protections under the law of your country of habitual residence, those protections remain unaffected.
These terms do not restrict your right to bring proceedings before a court that has jurisdiction under applicable consumer protection rules.
14. CHANGES TO THESE TERMS
We may update these terms for future purchases. The version applicable when your order is accepted governs that purchase.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Mandatory consumer law takes precedence.
15. CONTACT
Euro Premium d.o.o. — Hills Europe
Lumbarda 8b, 20263 Lumbarda, Croatia
Email: sales@hills-europe.com
Telephone: +385 91 524 8769